When a breakdown interrupts production, printservices® gets to know about it immediately. Depending on your printing system, the failure is reported to our service technicians who are reachable 24/7 by pressing a button or by telephone.
When the message is received, a service technician promptly carries out a remote diagnosis and liaises with the operating personnel to decide the measures to be taken. Most problems can be resolved by remote support which reduces downtimes and avoids travel costs.
Preventive remote analysis. Through regular remote analysis of the printing system, weak points can be identified early and rectified in agreement with the customer before they lead to a problem; it has the added advantage of scheduling service work in the production plan in good time.
Safeguard you press with Manroland's 24/7 TeleSupportCenter (TSC)
TeleSupportCenters are available 24/7. Thanks to Manroland TelePresence, effective electronic communications and the very latest in analysis methods and diagnostic tools, a fault in your press be detected from a remote location and in many cases immediately rectified.
Accessible 24 hours a day, 7 days a week. Manroland service centers are located in different time zones so wherever you are in the world your service request will be routed to a manned location keeping flat rate costs to an absolute minimum. All Manroland service engineers are centrally trained and use the same tools to remotely diagnose faults globally.
RemoteCheck-up included. Combining both TelePresence and TSC flatrate, the scheme offers you even more protection with four RemoteCheck-ups included per year. Each quarter, ROLAND customers, will receive an evaluation of the press's condition, helping to indentify at an early stage which press components can lead to error messages enabling potentially faulty components to be identified at an early stage and replaced if necessary before press failure occurs.