manroland Polska signed the distributorship agreement with Dutch company -MPS Systems B.V. – producer of unique printing presses that aim at the high end of the label, flexible packaging and carton board market. The product portfolio consist of EC and EF Flexo presses, the variable EXL Sleeve Offset press combination, the EXL Packaging press line and auxiliary equipment devices to above mentioned product lines.
Eight years ago at Drupa 2004 manroland sheetfed introduced telePresence as a service product. To meet the growing service response expectations, the speed at which a service department responds is critical. Rapid response alone is not enough, quality is an absolute factor as well; reliable detection of the cause of the failure – if possible at the customer’s first call, the identification of the right replacement part and whether it is in stock are key processes which can be improved with telePresence.